What To Do When You Have Unhappy Customers

I recently had an unfortunate situation with a client who was not happy with their finished prints. Now... this was a first for me, but it happens to everyone, right? Right! So... don't fret if it's happened to you. I emailed a photographer friend and her response was very helpful and I thought I would pass it along to all your budding and amateur photog's...

Hi Natalie...What a bummer! This has definitely happened to me. It's important to find out why they're not happy...is it the retouching? Color? Something else?

Depending on the answer, you'll have some options. Yes, you'll need the photos back if they want replacements. If they don't want the pictures at all, AND you want to keep them as clients and have a happy ending to a road bump, then offer a free shortened session with a very clear direction that's going to fix the problem.

The important thing to keep in mind is that unhappy clients tend to be a whole lot more verbal than happy ones. They're quick to write negative reviews whereas happy clients are very slow to write positive reviews.

Hope that helps...thx for reaching out and I wish you a quick, painless resolution!

Check out her awesome photos!
Facebook: http://facebook.com/koren.reyes
Website: http://korenreyes.com

Summer Wedding

Here are some pictures I took during the summer for a friend of my parents and I. Lovely couple! Wish them all the best! 

Senior Session

Had my first Senior Session over the weekend. Great subject! Thanks Mr. M for being such a great sport! Good luck in your future!

Here are just a few from the shoot....

Christmas Photos!

Here is a great article I got on my Facebook page... 

Memorable Holiday Photo Tips

Halloween

A few weeks ago, I did some Halloween pictures at my workplace for some locals. Not many showed, but it was still fun. There were alot of other activities going on, but the people that I did photos for their kids were extremely happy, so I wasn't too disappointed.

I had a baby lion, her sister, a baby turtle. The little lion; 8 months, her sister; 2 years, The turtle; 6 months.

 And a little later, I had two superheros come see me...

Sorry...

So sorry I've neglected my blog. I'm a bad blogger. LOL With my photography being on a slow re-start, I found a full time job and it's kind of taken over. I've been given a new duty at my full time job dealing with sales and marketing, and I think it's lit the fire for me to start marketing my photography.

I've taken a few pictures, since January (while I was still unemployed).

Upcoming events: The 2011 CAF AirShow is coming up, so of course, I'll be there snapping away.

Anywho... here are some recent pictures


My parents 20th Anniversary 1




Anniversary 2





Anniversary 3

You'll notice the design around my pictures are different. I've been playing around with different things and this "frame" will probably become my new thing. Hope you like it.

Next post will be the new wedding pictures....

Color Magic

 
 
 
 
 
 
 
 
 

I edited these with a program I have fallen in love with! It's called Color Magic and is sooo easy and simple to use!