What To Do When You Have Unhappy Customers

I recently had an unfortunate situation with a client who was not happy with their finished prints. Now... this was a first for me, but it happens to everyone, right? Right! So... don't fret if it's happened to you. I emailed a photographer friend and her response was very helpful and I thought I would pass it along to all your budding and amateur photog's...

Hi Natalie...What a bummer! This has definitely happened to me. It's important to find out why they're not happy...is it the retouching? Color? Something else?

Depending on the answer, you'll have some options. Yes, you'll need the photos back if they want replacements. If they don't want the pictures at all, AND you want to keep them as clients and have a happy ending to a road bump, then offer a free shortened session with a very clear direction that's going to fix the problem.

The important thing to keep in mind is that unhappy clients tend to be a whole lot more verbal than happy ones. They're quick to write negative reviews whereas happy clients are very slow to write positive reviews.

Hope that helps...thx for reaching out and I wish you a quick, painless resolution!

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